Frequently asked questions

On a rental, we hold only the platform fee. The rent and the deposit are paid by you to the owner at the handover, and Rentryo never holds them. On a purchase we collect the whole amount and hold the owner's share until the sale is complete, and a refund on a purchase returns the full amount you paid.

A rental is for set dates: you wear the outfit and hand it back. A purchase is outright: you keep it. Every listing states which one it offers, and you can ask for either where the owner allows it.

24 hours. Accepting is one tap, and declining is one tap as well.

The request closes after 24 hours and is treated as a decline. Your platform fee is refunded and the dates are released. Silence is never a way to hold your dates.

You can cancel, but the fee is not refunded. By then the owner has turned their calendar down for those dates, and we cannot compensate them. The rule is shown before you pay.

Refunds are initiated immediately and reach your account within 7 working days, through the same gateway you paid with.

There is no reschedule request. If your dates change, cancel the booking and make a new request for the new dates. If you cancel before the owner has answered, your fee comes back.

It is money the owner asks for at the handover, on top of the rent, as security for the outfit. You and the owner agree the amount, you pay it to the owner directly, and you get it back when the outfit comes back. Rentryo does not hold it and does not decide what happens to it.

No. You arrange the handover with the owner. There is no counter to collect from and no storage place. There is also no delivery charge, because there is no delivery leg.

They pay for the virtual try-on, which shows you an outfit on you before you ask for it. Credits are earned, never bought: you get some when a booking you made completes, and a small monthly grant. They accumulate and they do not expire.

Report it in the app. A member of the team reads it and gets back to you. There is no automatic refund, because we hold neither the outfit nor the rent and cannot know what happened at the meeting. The platform fee may be refunded depending on the outcome.

Yes. Block them in the app and they cannot book from you or message you again. You can also report a listing or a person, and the report is read by the same people who read disputes.

Rajkot and Mahesana today. We open a city when there are enough owners there for the app to be worth opening, and we add cities as they are ready rather than on a schedule.

It is shown in the app before you commit, next to the rent and the deposit, so you see every number before paying. It is the only money Rentryo takes on a rental.

No. We do not ask renters to rate owners, and owners do not rate renters. A rating is a score with nothing behind it. If something goes wrong, a dispute is opened, a person reads it, and the outcome is recorded against the booking.