Support

Contact and support

Two routes, and the right one depends on what it is about. Both end with a person reading it.

About a booking

Report it in the app. The booking record, the payment, the dates and both sides are already attached to the report, so nobody has to reconstruct what happened.

A report can be a dispute, a complaint about a listing, or a request to block someone. One open dispute is allowed per person per booking, so a single clear report beats three overlapping ones.

Open the app

Everything else

Write to support@rentryo.in. That covers account questions, deletion requests, listings that look wrong, and anything you would rather not say in the app.

It helps to include:

  • the email address or phone number on the account
  • the booking reference, if it is about a booking
  • what you expected, and what happened instead
How long it takes

Our timings, in public

  • A dispute or report is acknowledged within 2 working days.
  • It is resolved within 7 working days.
  • A refund is initiated immediately and reaches your account within 7 working days.
  • A booking request is answered by the owner within 24 hours, or it closes as a decline and you are refunded.
Your data

Deleting your account

You can ask us to delete your account and the data attached to it. The request form is on its own page, and there is nothing to buy, wait for, or agree to first.

Request data deletion

Read the privacy policy

The policies

Read before you book

Still a question

Common questions

Money, refunds, deposits, handovers and try-on credits are all answered on one page.

Frequently asked questions