Delivery & Handover Policy

Last updated: October 2026

Rentryo does not ship, courier or deliver anything. There is no delivery charge, no courier partner, and no delivery staff. This page explains how an item actually moves on Rentryo, so you know what to expect.

How an item moves

Once a booking is confirmed, the owner and the renter arrange the handover directly with each other. You agree the time and the place, and the renter returns the item to the owner the same way at the end of the rental.

Once a booking is confirmed, the app shows you the other party's contact details and address so you can arrange it. Contact sharing is off until both of you agree to it.

If you both prefer to post it

Nothing stops you agreeing between yourselves to send the item by courier or to hand it over through someone else you both know. If you do, that arrangement is between you and the other party — Rentryo is not part of it, does not arrange it, does not track it, and cannot act on a claim that the courier was late or damaged the item.

Collection and return

There is no counter to collect from, no handover code, and no inspection on return. If you rent an item, you are responsible for returning it to the owner in the condition you received it, within the rental period.

Buying an item

When you buy outright, the handover is arranged between you and the seller in the same way. Your payment is held by us and the seller's share is released once the sale is complete. If the item never reaches you, report it in the app and the full amount you paid is refunded.

Late or missing handovers

If an agreed handover does not happen, report it in the app. We cannot tell from our records whether a meeting took place — nobody checks a code or inspects an item — so we resolve it by talking to both parties. A report is read by a person, acknowledged within 2 working days, and resolved within 7.