Age suitability

Who Rentryo is for

Rentryo is a marketplace where two people who do not know each other agree to meet, hand over an outfit and settle a deposit. That is not a thing to hand to a child, so the app is not directed at anyone under 13, and it is rated accordingly on the App Store.

Why 13

The app puts you in touch with a stranger

A booking ends with two people meeting in person to exchange a garment and money. The platform is not present at that meeting, and it holds neither the outfit nor the rent. That is a decision an adult makes, with an adult's judgement about who they are meeting.

The content is user-generated as well: the photographs in Browse are uploaded by the people listing the outfits, and a try-on image is generated from a photograph the user uploads of themselves.

What is here

Content you will encounter

Second-hand and rental clothing listings, including photographs taken by the people listing them.
Try-on images: a photograph a user uploads of themselves, rendered with a garment on it.
In-app reports and blocking, on every listing and on every shared try-on.

What is not here

Content the app does not contain

These are the categories the App Store age rating questionnaire asks about. Every one below is absent from the app, not merely rare in it.

No adult or sexually explicit content. Obscene, hateful, unlawful or misleading uploads are prohibited by our terms and are removed when they are reported or found in review.
No violence, weapons, gore or horror content.
No gambling, betting, contests, loot boxes or randomised rewards.
No alcohol, tobacco or drug references as a feature of the app.
No advertising, and no ad network integrated in the app.
No in-app purchases or subscriptions. Nothing digital is sold in the app.
No open web browser. The only web view is our payment partner's checkout, opened for a booking and closed when it finishes.

How it is kept that way

Moderation, reporting and contact

A listing is reviewed before it is visible

A new or edited listing is saved as Pending review and does not appear in Browse until a person has looked at it. An owner who has just published something and cannot find it in Browse is seeing the moderation queue working, not a failed save.

Anyone can report, and a person reads it

Report this listing on a listing, and Report this content on a shared try-on. A report reaches the same queue a dispute does. Blocking a person stops them booking from you again.

Contact details are not public

A phone number is revealed to the other side only for a confirmed booking, and only to the two people on it. Nothing is shown on a listing.

Try-on photographs belong to the person in them

A try-on image is generated from a photograph the user uploads of themselves. The uploaded original is deleted within 30 days; the generated result stays in My Try-Ons; deleting the account deletes both. Sharing a result makes that one link viewable by anyone who has it, so the app says so before it is shared.

Money moves through a regulated gateway

Payments are collected by our payment partner. The app never asks for card details, and no card number is stored by us.

For parents and guardians

If someone under 13 has an account

Write to us with the phone number on the account and we will close it and delete the data attached to it. There is no form to fill in and no reason to explain.

Request data deletion

The rules underneath

Where this is written down

The obligations behind this page are in the terms and the policies, which are written in plain language on purpose.

Questions about this page?

Write to support@rentryo.in and a person will answer. It is the same inbox that reads reports.